LARRY'S AUTOWORKS
CERTIFIED MAINTENANCE PROGRAM OVERVIEW

We, at Larry's AutoWorks, understand that today's vehicles are a very necessary but complex and potentially expensive part of our everyday lives. Since we can't live without them in most cases, keeping operating costs as low as possible and reliability as high as possible must be a top priority.

For many years Larry's AutoWorks has been educating our customers on the value of properly maintaining their vehicles and how properly maintaining a vehicle actually lowers overall operating costs. Experience maintaining our customer's vehicles has shown this to be true and now recently released statistics by the US Department of Transportation confirm it. According to their study it costs roughly half as much to operate and properly maintain your vehicle, over a five-year period, as it does to only repair your vehicle when it breaks! Obviously vehicle preventative maintenance doesn't cost – it saves.

We would like to believe that the Automotive Repair Industry understands these facts and works towards educating the customer about maintaining their vehicles before they break down. However, our experience is that only a small portion of the industry understands these facts, let alone has programs to actually keep operating costs low and reliability high. The majority of the Automotive Repair Industry follows a "what we have done in the past will work in the future" policy, or worse simply waits until their customers vehicle is broken so that they can perform the repairs. Not only is this "if it's not broke don't fix it" approach the path of least resistance for a shop, but as the Department of Transportation study has shown, twice as much money will be collected in the long run. We feel that it is not professional or fair to the customer to ignore the facts.

A thorough read of a vehicle owner's manual and a basic understanding of automotive design makes it clear that preventing the breakdown of vehicle lubricants and fluids will greatly extend the life of the components involved. The replacement of these lubricants and fluids, early in their breakdown cycle, well before they have deteriorated completely, will keep maintenance costs to minimum. This is the only approach that really makes sense since it can save the vehicle owner the cost of expensive component replacement.

A portion of the Automotive Industry actually believes in over-maintaining a vehicle. We believe this to be every bit as bad as not maintaining your vehicle at all. Not only are you paying for service that is unnecessary, which over time can add up to thousands of dollars, but it can also cause premature failure of some vehicle components and create unnecessary repairs.

Vehicle maintenance, as promoted by the oil industry, offers frequent oil changes as a panacea for long vehicle life. In reality oil changes only address a small portion of the overall equation, totally neglecting some of the most expensive and important components of the vehicle such as transmission, brakes, cooling systems, differentials, steering and driveline. The actual testing of fluids to determine their ability to do the job they are designed for is not even mentioned. Usually nothing more than a "they look bad" is offered as a reason for replacing fluids, when in reality a fluid that "looks bad" can be good or can be well past the point when it should have been replaced to avoid unnecessary damage! In most cases only scientific testing can determine a fluids actual condition.

Just as having impurities in your blood will cause you to become sick or even die, impurities in your vehicle' fluids will cause components to operate incorrectly and fail prematurely. For example, brake fluid is an inorganic substance that will not react with the metals or seals in your brake system. Kept pure, your brake hydraulic fluid will last virtually indefinitely. If, however, water vapor is allowed to enter the system, (which happens over time naturally through normal operation), the oxygen molecules in the water will begin to react with the metal and seals in your brake system allowing oxidation, (more commonly known as corrosion), to occur.

This corrosion causes premature failure of brake hydraulic components resulting in expensive repairs that do not need to be incurred, if moisture is removed from the system before it can reach a toxic level. The only accurate way to assure that moisture levels are not building up is to test the system for moisture; the most reliable way to do this is with a refractometer. Many shops are not aware of this testing approach, much less own the proper tool to actually perform the test. Their only option is to recommend regular brake flushes on the theory that it will keep moisture out of the system, or base their recommendations on the color of the fluid, which is inaccurate at best. In most cases these flushes are performed either too late -or too early- resulting in unneeded costs to the vehicle owner through unnecessary work and premature failure of expensive components.

The same principles apply for every fluid in the vehicle and usually there is a simple and cost-effective scientific test to assure that the fluid is operating within its proper parameters.

At Larry's AutoWorks, we do not trust guesswork or conjecture to maintain your vehicle in top operating condition – only a sound scientific approach will do.

Experience has shown that our customers prefer this lower overall cost/higher reliability approach to vehicle maintenance. As a result we have devoted our time and energy into researching and developing Best Practices for Automotive Preventative Maintenance and created a program specifically for this purpose. We call this program "Larry's AutoWorks Certified Maintenance Program".

Our Certified Maintenance Program is a result of over 32-years of data collection and scientific testing, and an analysis of the original design parameters and actual operating realities of local vehicles. This approach meets or exceeds the Manufactures Recommendations and assures the longest dependable service at the lowest possible long-term operating cost.

There are two major elements to the program:

• CORE MAINTENANCE SERVICES: These are factory recommended maintenance services performed at intervals appropriate to your vehicle's usage. For most drivers, in this area, that is no more often than every six-months or six-thousand miles, whichever comes first. These Core Services include scientific testing of key fluids, visual inspections of known wear areas, and adjustments and testing of key components, by a technician that is a specialist on your specific make of vehicle.
• CORE CORRECTIVE SERVICES: When the results of the above services pinpoint a need for remedial action and appropriate corrective steps are recommended, (i.e. brake hydraulic system flush when the fluid is found to have an moisture content above specifications), these services are performed.

Your only responsibility is to be sure that you follow the recommended service schedule, perform the maintenance necessary to maintain your vehicle and cut your vehicle costs virtually in half over 5 years. We do the rest!

We know that this is true because we have gone back to the original design characteristics of automobiles and their components to determine the normal cause of failures, which in many cases are due to a failure of a fluid or lubricant to do its job properly!

We make it as easy as possible for you to stay on this program. We book your appointment in advance and remind you by mail and by phone to assist you in keeping your appointment. We offer rides to work and home to assist you in getting where you need to be. We can even arrange a low cost rental car for you if needed. We will wash and vacuum your car, whenever possible, and can even arrange for low cost detailing. We work to provide complete vehicle maintenance on a one-stop basis. You can even become a PREFERRED CUSTOMER and receive over $450 in free services!!

IT CAN'T GET MUCH EASIER OR MORE COST-EFFECTIVE THAN THIS!!!